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Frequently Asked Questions

ID#:  
N0014
Q:  
If you boot up the Gateway PC and it beeps.
A:  
(1) You either have a memory problem.
(2) You don't have the VGA monitor cable plugged into the imaging board.
(3) The imaging board is bad or not properly seated into the PCI bus.

ID#:  
N0017
Q:  
If you boot up the Gateway PC and it goes black.
A:  
(1) You either have a memory problem.
(2) You don't have the VGA monitor cable plugged into the imaging board.
(3) The imaging board is bad or not properly seated into the PCI bus.

ID#:  
N0019
Q:  
If you attempt to login and you receive an error message.
A:  
The data server or network is down. Check to make sure you have connectivity and that the data server is functioning properly.

ID#:  
N0023
Q:  
It takes a long time to login.
A:  
The data server or network is down. Check to make sure you have connectivity and that the data server is functioning properly.

ID#:  
N0028
Q:  
You login, but you are denied access.
A:  
Make sure your user name and password are entered properly. The CAPS lock is off and you type your responses with the proper upper or lower case.

ID#:  
N0035
Q:  
You login, everything is ok... Yet you cannot bring up a case record.
A:  
Check to make sure the data server and network connectivity is up and running. It may be a while since you logged in and since that time some problems with the network or data server has occured.

ID#:  
N0041
Q:  
When loading NarcOptix the screen flickers and turns black.
A:  
Check to make sure the video mode is 800x600x24 bit (16.7 million colors).

ID#:  
N0042
Q:  
When loading a new image NarcOptix flashes weird colors.
A:  
Check to make sure the video mode is 800x600x24 bit (16.7 million colors).

ID#:  
N0057
Q:  
If the mouse is stuck on the screen and the cursor doesn't move when the mouse is moved.
A:  
Check to see that the keyboard is working. Hold CTRL key while pressing ESC key. If nothing happens, try CTRL-ALT-DEL. And from the task manager choose "End Task" for NarcOptix. Then shut down the computer. Start it back up from a cold boot -- in other words... turn the PC off. If the keyboard is also stuck, turn the PC off by holding down the On/Off switch. If that does nothing, unplug the PC.

ID#:  
N0058
Q:  
If the mouse leaves a odd looking shadow.
A:  
Turn the mouse 3D shadow settings off from the Windows Control Panel.

ID#:  
N0067
Q:  
If you can't retrieve a case.
A:  
Check with the LIMS system to verify it exists and that the case record has been populated with evidence items and/or requests.
   
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Or Telephone (949) 588-5894.

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